OVERVIEW OF RESPONSIBILITIES:
The Bilingual Receptionist/Administrative Assistant is responsible for the provision of culturally informed, effective and quality support to clients and staff as part of an integrated team of administrative employees.
QUALIFICATIONS:
Education: High school diploma or equivalent.
Experience: Minimum two years administrative or related experience. Proficient data entry and word processing.
Bilingual: Must possess the ability to read, write and communicate fluently in Spanish. Must be able to pass an agency provided verbal and written Spanish proficiency test with a score of 9 or higher.
Driving: Must qualify as an agency approved driver at the time of hire, which requires the candidate to possess a valid Oregon driver's license, a vehicle, and current insurance coverage.
Essentials to Thrive: (For personal growth, collaboration, and effectiveness)
Work effectively as part of a collaborative team.
Maintain respectful and positive relationships.
Listen and be open to feedback.
Embrace a mindset of continuous learning.
Communicate with a focus on solutions.
Be curious and open-minded.
Demonstrate strong problem-solving abilities.
Approach challenges with a growth-oriented mindset.
Maintain confidentiality.
Act with integrity and in alignment with organizational values.
To Be a Steward: (For responsible and thoughtful leadership)
Promote fairness in decision-making and actions.
Speak up when something is wrong or unjust.
Support a sense of belonging for all individuals
Ability to:
Ability to work effectively as a member of an integrated team
Ability to relate effectively with youth, parents, community, and referral sources
Ability to work in a stressful, unstructured environment, and maintain a positive mental attitude
Good communication skills
Cultural sensitivity and ability to work with people from diverse cultural backgrounds
Ability to maintain confidentiality
Knowledge of business English and Spanish, spelling, and punctuation
Knowledge of office practices, procedures, and use of standard office machines
Ability to make routine math computations and tabulations accurately and with reasonable speed
Ability to learn the assigned administrative tasks and follow established procedures
Ability to understand and carry out oral and written instructions
Ability to learn and complete complex tasks that require independent judgment
Ability to work independently
Ability to type 60 words per minute with accuracy
Ability to complete Agency taught CPR/First Aid course
Professional appearance appropriate to the position
Commitment to Looking Glass Mission and Values
Essential Functions:
1. Answer phones in a professional manner.
2. Greet clients and accept payments for services.
3. Perform data entry/typing and filing
4. Assist staff in clerical functions as requested.
5. Open or close office as needed, at the main office location and at satellite office locations in the Eugene/Springfield area.
6. Receive and/or return telephone calls to Spanish speaking clients.
7. Review documents in Spanish for accuracy
8. Place appointment reminder calls in Spanish to Spanish speaking clients and families
9. Participate in monthly Spanish supervision group, in addition to regular individual and group supervision in English.
10. Perform other duties as assigned.
